Q: What are your Customer Service hours?

A: Bay Photo Customer Service is available from 6:00am to 6:00pm Pacific Time Monday through Friday. Email support is 24/7. Please visit the Contact Us for more information.

Q: What are my options for shipping and returns?

A: Please review our Shipping & Returns page for more information.

Q: When are crates required for shipping my order?

A: Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times. All additional Crate and Freighting Fees will be billed separately after processing your order.

Q: What is your Sales Tax Policy?

A: Up until now Art Storefronts had nexus only in Texas. However, we now have sales nexus in pretty much every state across the United States.  

As a result of the changing eCommerce sales tax environment coming out of the landmark ruling in the South Dakota v. Wayfair Inc. case, as of February 1st 2021, Art Storefronts will  start collecting and remitting sales tax to customers who do not submit resale certificates for the following states:
 

1. AL - Alabama
2. AR - Arkansas
3. AZ - Arizona
4. CA - California
5. CO - Colorado
6. CT - Connecticut
7. DC - District of Columbia
8. FL - Florida
9. GA - Georgia
10. HI - Hawaii
11. ID - Idaho
12. IA - Iowa
13. IL - Illinois
14. IN - Indiana
15. KS - Kansas
16. KY - Kentucky
17. LA - Louisiana
18. MA - Massachusetts
19. ME - Maine
20. MD - Maryland
21. MI - Michigan
22. MN - Minnesota
23. MS - Mississippi
24. MO - Missouri
25. NC - North Carolina
26. ND - North Dakota
27. NE - Nebraska
28. NJ - New Jersey
29. NM - New Mexico
30. NV - Nevada
31. NY - New York
32. OH - Ohio
33. OK - Oklahoma
34. PA - Pennsylvania
35. RI - Rhode Island
36. SC - South Carolina
37. SD - South Dakota
38. TN - Tennessee
39. TX - Texas
40. UT - Utah
41. VA - Virginia
42. VT - Vermont
43. WA - Washington
44. WI - Wisconsin
45. WV - West Virginia
46. WY - Wyoming

Therefore, any print fulfillment order (i.e. vendor purchase) where the shipping address is one of these States will be subject to sales tax. 

It is important to know that if we charge you sales tax for a shipment into Texas (or any State where we have nexus), this means you SHOULD NOT charge tax to your customer in addition to us charging you.  You only should charge tax to your own customer if you have an approved Resale Certificate and are tax exempt with us. This is because your Resale Certificate makes you responsible for collecting the sales tax, rather than us. 

For answers to additional questions not listed here, please contact us.