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Frequently Asked Questions


Q: What are your Customer Service hours?

A: Bay Photo Customer Service is available from 6:00am to 6:00pm Pacific Time Monday through Friday. Email support is 24/7. Please visit the Contact Us for more information.


Q: What are my options for shipping and returns?

A: Please review our Shipping & Returns page for more information.


Q: When are crates required for shipping my order?

A: Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times. All additional Crate and Freighting Fees will be billed separately after processing your order.


Q: What is your Sales Tax Policy?

A: We charge local Sales Tax on all orders shipping to California or Missouri, regardless of the location of your billing address. Shipping destinations outside of California and Missouri are not charged Sales Tax. If you have a California or Missouri Resale Certificate, you can upload it to your ASF Account and you will not be charged Sales Tax.


For answers to additional questions not listed here, please contact us.


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