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Frequently Asked Questions


Q: What are your Customer Service hours?

A: Bay Photo Customer Service is available from 6:00am to 6:00pm Pacific Time Monday through Friday. Email support is 24/7. Please visit the Contact Us for more information.


Q: What are my options for shipping and returns?

A: Please review our Shipping & Returns page for more information.


Q: When are crates required for shipping my order?

A: Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times. All additional Crate and Freighting Fees will be billed separately after processing your order.


Q: What is your Sales Tax Policy?

A: Up until now Art Storefronts had nexus only in Texas. However, we now have sales nexus in pretty much every state across the United States.  


As a result of the changing eCommerce sales tax environment coming out of the landmark ruling in the South Dakota v. Wayfair Inc. case, as of February 1st 2021, Art Storefronts will  start collecting and remitting sales tax to customers who do not submit resale certificates for the following states:
 

  1. AL - Alabama
  2. AR - Arkansas
  3. AZ - Arizona
  4. CA - California
  5. CO - Colorado
  6. CT - Connecticut
  7. DC - District of Columbia
  8. FL - Florida
  9. GA - Georgia
  10. HI - Hawaii
  11. ID - Idaho
  12. IA - Iowa
  13. IL - Illinois
  14. IN - Indiana
  15. KS - Kansas
  16. KY - Kentucky
  17. LA - Louisiana
  18. MA - Massachusetts
  19. ME - Maine
  20. MD - Maryland
  21. MI - Michigan
  22. MN - Minnesota
  23. MS - Mississippi
  24. MO - Missouri
  25. NC - North Carolina
  26. ND - North Dakota
  27. NE - Nebraska
  28. NJ - New Jersey
  29. NM - New Mexico
  30. NV - Nevada
  31. NY - New York
  32. OH - Ohio
  33. OK - Oklahoma
  34. PA - Pennsylvania
  35. RI - Rhode Island
  36. SC - South Carolina
  37. SD - South Dakota
  38. TN - Tennessee
  39. TX - Texas
  40. UT - Utah
  41. VA - Virginia
  42. VT - Vermont
  43. WA - Washington
  44. WI - Wisconsin
  45. WV - West Virginia
  46. WY - Wyoming

Therefore, any print fulfillment order (i.e. vendor purchase) where the shipping address is one of these States will be subject to sales tax. 

It is important to know that if we charge you sales tax for a shipment into Texas (or any State where we have nexus), this means you SHOULD NOT charge tax to your customer in addition to us charging you.  You only should charge tax to your own customer if you have an approved Resale Certificate and are tax exempt with us. This is because your Resale Certificate makes you responsible for collecting the sales tax, rather than us. 


For answers to additional questions not listed here, please contact us.


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